Walkies Privacy Policy

Walkies is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services via our app, website, or through any other channel.

Information We Collect

We may collect the following information:

  • Personal Details: Full name, phone number, email address, residential address.
  • Pet Details: Name, breed, age, vaccination status, behaviour traits.
  • Payment Information: Payment method, transaction history (via secure payment partners).
  • Location Data: For service mapping and connecting with nearby walkers (only with your permission).
  • Device & Usage Info: IP address, browser type, operating system, app interactions, and preferences.
  • Photos or Feedback: Images of your pet (only if shared by you), reviews, ratings, or service feedback.
  • Push Notifications : We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

How We Use Your Information

Your data helps us to:

  • Schedule and deliver pet walking, grooming, and daycare services.
  • Communicate service updates, confirmations, and promotions.
  • Assign the best-suited pet walker/trainer near your location.
  • Ensure safety, quality, and compliance in our services.
  • Analyse app usage and improve user experience.

How We Share Your Information

We do not sell your data. Information is shared only when necessary:

  • With Service Providers: Pet walkers, trainers, and groomers affiliated with Walkies.
  • With Technology & Marketing Partners: For app hosting, analytics, or marketing (bound by NDAs).
  • With Legal Authorities: We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • During Business Transfers: In the event of a merger or acquisition, your data may be transferred securely.

Cookies and Tracking Technologies

Our website and app may use cookies or similar technologies to:

  • Save your preferences and login status.
  • Analyse website traffic and usage patterns.
  • Improve site performance and functionality.

You can manage cookie settings via your browser preferences.

Third-Party Links

Our platform may contain links to third-party websites (e.g., payment gateways or social media). Walkies is not responsible for the privacy practices of those websites. We recommend reviewing their respective privacy policies.

Consent

By using Walkies services, you consent to the collection, use, and sharing of your information as outlined in this policy. You may withdraw your consent at any time by contacting us (note: this may impact your access to some services).

Your Rights

  • Access, modify, or delete your personal data.
  • Restrict or object to certain types of data processing.
  • Opt out of marketing communication.
  • Request a copy of your data.

To exercise these rights, write to wecare@walkiesletsroll.com

Data Retention

Your data is stored only for as long as necessary to provide services or as required by law. After that, it is securely deleted.

Grievance Redressal

If you believe your privacy rights have been violated, please contact our Grievance Officer:

Email: grievance@walkies.in

International Data Transfers

If your data is processed or stored outside India (e.g., via cloud platforms), we ensure appropriate legal safeguards and compliance with Indian data protection standards.

Policy Updates

This policy may be updated from time to time. We will notify you through the app or email whenever changes are made. Please review it periodically.